Shipping Policy

PIDZOOM Shipping Policy

Welcome to PIDZOOM, your destination for innovative personal electric vehicle (PEV) accessories. We're committed to providing you with a seamless shopping experience, including reliable shipping options. Please review our shipping policy to ensure you have all the necessary information before placing your order.

Where to Buy

We highly recommend that customers explore the option of purchasing PIDZOOM products through our network of local dealers. Dealers are essential partners in providing you with a personalized and efficient shopping experience. To find a local dealer near you, please visit our Dealer Locator page. Supporting local dealers not only benefits you but also strengthens your local PEV community.

However, if you don't have a PIDZOOM dealer in your local area, don't worry. You can still purchase our products directly from our online store, and we will ship them to you from our headquarters in Shenzhen, China.

Shipping Duration

Our typical shipping time for orders is 7-10 business days. Please note that delivery times may vary based on several factors, including your location, weather conditions, and potential customs processing. We strive to expedite every order to ensure you receive your PIDZOOM products as soon as possible.

Shipping Areas

We offer worldwide shipping to a wide range of countries. As of now, we can ship to the following countries and regions:

  1. Australia
  2. China
  3. Hong Kong SAR
  4. Indonesia
  5. Israel
  6. Japan
  7. Macao SAR
  8. Malaysia
  9. New Zealand
  10. Pakistan
  11. Philippines
  12. Saudi Arabia
  13. Singapore
  14. South Korea
  15. Taiwan
  16. Thailand
  17. United Arab Emirates
  18. Vietnam
  1. Austria
  2. Belgium
  3. Bulgaria
  4. Croatia
  5. Cyprus
  6. Czech Republic
  7. Denmark
  8. Estonia
  9. Finland
  10. France
  11. Germany
  12. Greece
  13. Hungary
  14. Ireland
  15. Italy
  16. Latvia
  17. Lithuania
  18. Luxembourg
  19. Malta
  20. Netherlands
  21. Norway
  22. Poland
  23. Portugal
  24. Romania
  25. Slovakia
  26. Slovenia
  27. Spain
  28. Sweden
  29. Switzerland
  30. United Kingdom (U.K.)
North America:
  1. Canada
  2. USA


Shipping Restrictions

Please note that we cannot ship to the following locations:

  • Subsidiary islands
  • Remote areas in the United States, such as Alaska, Hawaii. Overseas addresses like Puerto Rico, Guam
  • British overseas territories and offshore islands that do not have postal service, including but not limited to the British Indian Ocean Territory, British Virgin Islands, Guernsey, Jersey, etc.
  • PO BOXES or APO addresses

Order Tracking

To help you stay informed about your order's status, we provide order tracking. Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your order's progress. You can also track your order on our website Track Order page .

If you have any questions or encounter any issues while tracking your order, please don't hesitate to contact our Customer Support team at support@pidzoom.

Kindly Notes:
Shipping times are estimates only and can vary due to factors like customs clearance, public holidays, and courier operations.
  • Public holidays may cause delays as manufacturers and couriers often limit operations during these times. Shipping resumes normally after each holiday period.
  • It may take a few days after shipment before the courier tracking number activates in their system. Check back later if tracking has not updated yet.
  • Estimated delivery times are approximates derived from past order data. Actual transit time for your order may be shorter or longer.
Please contact us if your order has not arrived within 30 days of shipping, and we will investigate. We aim to provide realistic delivery estimates, but actual times can fluctuate due to aspects outside our control. Thank you for your understanding.

Shipping FAQs

1. Do you offer expedited shipping? Yes, we offer expedited shipping options for an additional cost. You can select your preferred shipping method during the checkout process.

2. How can I contact your Customer Support team for shipping-related questions? For any questions or concerns related to shipping, please reach out to our Customer Support team at support@pidzoom.

Thank you for choosing PIDZOOM, and we look forward to serving your PEV accessory needs. Enjoy your enhanced riding experience with our innovative products!