Warranty Policy

Date of Last Revision: September 10, 2023

At PIDZOOM, we stand behind the quality and performance of our products. We are pleased to offer a comprehensive warranty to ensure your peace of mind. Please read the following warranty policy carefully to understand the terms and conditions of your product's coverage.

1. Warranty Duration

Most PIDZOOM products are covered by a 1-year limited warranty. This means that for a period of one year from the date of purchase, your PIDZOOM product is protected against manufacturing defects and workmanship issues.

However, please note that for lithium batteries, the warranty coverage is limited to 6 months from the date of purchase.

2. What Is Covered

The warranty covers defects in materials and workmanship under normal use. It includes issues with the product's functionality and performance. PIDZOOM will repair or replace, at our discretion, any product that is found to be defective during the warranty period.

3. What Is Not Covered

The warranty does not cover damage resulting from:

  • Accidents, misuse, or abuse
  • Submersion in water or any liquid
  • Attempted repairs or modifications by unauthorized personnel
  • Normal wear and tear
  • Acts of nature, including but not limited to fire, flood, or earthquake
  • Failure to follow the product's user manual or instructions

4. Claim Process

If you believe your PIDZOOM product is eligible for warranty service, please follow these steps:

  • Contact PIDZOOM Customer Support at [Customer Support Email] to initiate a warranty claim.
  • Provide a copy of the original purchase receipt, order number, and a detailed description of the issue.
  • PIDZOOM will assess your claim and may request additional information or photographs.
  • If the claim is approved, PIDZOOM will provide instructions for returning the product.
  • Once the defective product is received, PIDZOOM will repair or replace it as deemed necessary.

5. Shipping Costs

You are responsible for the shipping costs associated with returning the product to PIDZOOM. PIDZOOM will cover the cost of shipping the repaired or replacement product back to you.

6. Limitations and Disclaimers

The warranty provided by PIDZOOM is the sole and exclusive remedy for product defects or issues. PIDZOOM shall not be liable for any incidental or consequential damages, including but not limited to loss of profits or any economic loss.

7. Legal Rights

This warranty does not affect your legal rights under applicable national or local laws governing the sale of consumer goods.

PIDZOOM is committed to providing reliable and high-quality products. If you have any questions or concerns about your product's warranty or need assistance with a warranty claim, please contact PIDZOOM Customer Support at support@pidzoom.com.

Note: Warranty terms and conditions are subject to change, and the terms at the time of purchase will apply to your product. Please refer to the most up-to-date warranty information provided at the time of your purchase.