Return & Refund Policy

RETURNS

PURCHASED BUT NOT SHIPPED(CANCELLATION)：
Cancellation before shipment is subject to an 8% processing fee.
PRE-ORDERS/BACKORDERS CANCELLATIONS:
For all pre-orders/backorder, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre-orders/backorder that are canceled prior to shipping are only eligible for a 92% refund of the total order normal price.
THE PRODUCT HAS BEEN DELIVERED (UNUSED):
  • No returns are possible after 15 days of receiving the product.
  • To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
  • Customers are responsible for return shipping costs.
  • You will be charged up to a 25% restocking fee. (withheld from refund)
    For non-quality issues, no replacements are possible after 15 days of receiving the product.
    USED ITEMS
    We do not offer returns on used items except in EXTREME cases of breakage/malfunction. Before a return is sent, the customer must have written approval of said return from PIDZOOM. If a customer sends a return without the written consent of PIDZOOM, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item. If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.
    If we pass your return request, we will provide the shipping label.
    Please notify us as soon as possible after you send your return by emailing support@pidzoom.com and provide a tracking number. Once we receive the item, we will either replace the item or give you a refund. This will be issued within 3 days.
    If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
    NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
    • All accessories
    • Special orders
    • Used items except in EXTREME cases of breakage/malfunction
      SHIPPING DAMAGE CLAIMS
      In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via support@pidzoom.com with a clear photo and/or video of the production condition and we will help you with the issue immediately.
      NOTICE: Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.

      REFUNDS

      • A refund will be processed within 2 business days from receiving the product(s).
      • Refunds will be processed back to the original payment method that was used to pay for the order if an item is deemed used/ridden, the product will be returned to the sender and no refund will be processed.
      • PIDZOOM will notify you at the email address on file when we process your return.

      FAQ ABOUT RETURNS

      How do I return my order?
      PIDZOOM always wants you to have an exciting use experience. However, if you need to return an order, we’re here to help. Contact our customer service team at support@pidzoom.com and send us the following information BEFORE returning it to us.
      1. The reason for returning.
      2. The valid order number.
      3. The marked delivery date.
      4. A clear photo and/or video to show the product condition if you are returning for quality reasons.The replacement and refund process will be initiated as soon as we have received your returned product.